Celebrating Customer Loyalty at the Bavarian Inn Lodge with Jim Engel

How can a family-owned hotel compete against the big chains? Simple. Play the game better! Jim Engel shares with us the history of this beloved and beautiful hotel and also the effort it takes to build a relationship with their loyal customers. Their affordable rewards program is simply second to none and has allowed them to blow their competition away by leveraging their ability to provide a superior experience to their customers.


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